CALL US ____________________________________________________________ RETURNS REFUNDS SHIPPING FAQ DO YOU PROVIDE INTERNATIONAL DELIVERY?
+614 992 936 95
or send an email to:
If you are not entirely satisfied with your purchase, we're here to help. You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it with original tags and the receipt or proof of purchase. Once we have received the returned item, we can offer you either an exchange or store credit.
Refunds are only eligible if your item is faulty or damaged. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund through the original method of payment. You should receive the credit amount within 5 business days, depending on your card issuer's policies. We are more than happy to replace or refund an item due to a manufacturing fault, however, refunds will not cover normal "wear and tear". Please follow the care instructions on your garment carefully to prolong the life of it.
Shipping costs are non-refundable, unless in the circumstance of a refund.
Yes, we offer international shipping through DHL Express services.
HOW DO I RETURN AN ITEM?
Contact us via our customer care email and we will follow you through the steps.
HOW DO I TRACK MY ORDER?
Once the order has been sent, you will receive a confirmation email along with a tracking number. You can track all orders online through Australia Post and DHL.
HOW CAN I CONTACT YOUR COURIERS?
You can contact Australia Post or DHL directly by phone or online via their website. Have your personal and postage details ready.
WHAT ARE YOUR DELIVERY OPTIONS?
We offer domestic standard and express delivery within Australia, as well express international shipping.
Please allow up to 5 business days for standard delivery and up to 3 days for express within Australia. You will receive a confirmation email once the item has been sent.
DO YOU PROVIDE INTERNATIONAL DELIVERY?